Sunday 21 March 2010

Disrupting Relationships

Disrupting Relationships
I'm an ardent Man Utd Fan and was content to scour 3 channels via my provider Comcast(ESPN, Fox Soccer Channel and formerly Setanta USA) to catch their games (of football I have been forced out of my comfort zone this month with the demise of Setanta USA, leading to the creation of Fox Soccer Channel Plus. The downside has been that Comcast have not signed up the channel.

Building Relationships
The good news is that has an online service that is showing games and at $4.95 for 24 hours access is reasonably priced, and I was able to tolerate (just !) a few of the glitches during transmission of today's Man Utd vs Liverpool game.

The Dilemma
Today was the first time that I contributed to the decline of 'tv' as a broadcast medium. Comcast now have a dilemma, as a disruption to the status quo has led their consumer (me !) elsewhere and I don't see a reason to return them. The savvy content providers will serve their audience, and build relationships with them directly........Now Comcast have to make an effort to win my custom back .. eg make it easy for me to have online access to my sports channels as part of my package and perhaps I will return...

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